Webgenie Refund Policy
At Webgenie, we are committed to delivering high-quality web design and development services that meet your expectations. We strive to ensure your complete satisfaction with our work. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Satisfaction Guarantee
We work closely with you throughout the project to ensure the final deliverables meet your requirements. If you are not satisfied with our work, we offer unlimited revisions within the agreed project scope to address your concerns.
2. Eligibility for Refund
Refunds are considered under the following circumstances:
Project Cancellation: If you decide to cancel the project before any work has started, you are eligible for a full refund.
Unsatisfactory Work: If, despite our best efforts and multiple revisions, we are unable to meet the agreed-upon project requirements, you may be eligible for a partial or full refund.
Missed Deadlines: If we fail to deliver the project within the agreed timeline (excluding delays caused by the client), you may be eligible for a partial refund.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Work Already Completed: If the project has progressed beyond the initial stages and work has been completed, no refund will be issued for the completed portion.
Client-Requested Changes: If the project scope changes significantly due to client requests, additional charges may apply, and no refund will be issued for the original scope.
Third-Party Costs: Any costs incurred for third-party services (e.g., domain registration, hosting, stock images, plugins, etc.) are non-refundable.
4. Refund Process
To request a refund, please follow these steps:
Contact Us: Email us at support@webgenie.com with your project details and the reason for the refund request.
Review: Our team will review your request and assess whether it meets the eligibility criteria outlined in this policy.
Resolution: If your request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method.
5. Partial Refunds
If a partial refund is issued, it will be calculated based on:
The percentage of work completed.
The remaining budget for the project.
Any non-refundable costs incurred (e.g., third-party services).
6. Dispute Resolution
If you are dissatisfied with our services or the outcome of your refund request, we encourage you to contact us directly to resolve the issue. We are committed to finding a fair and amicable solution.
7. Changes to This Policy
Webgenie reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to our clients and will apply to future projects.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: info@webgenie.wbegenie
